Front Office Associate

We are YOU&CO co-living and we are hiring a Front Office Associate for seasonal role in Dubai, UAE. We are looking for a friendly and easy-going person, whose

RESPONSIBILITIES WILL INCLUDE:

• Greeting all Guests with genuine enthusiasm and warmth upon arrival and over the phone

• Performing check-in and check-out procedures, informing Guests about payment methods and verify their credit card data

• Managing incoming reservations and providing information about rooms, rates and amenities

• Upselling additional facilities and services, when appropriate

• Maintaining updated records of bookings and payments

• Handling Guests complains in a timely and friendly manner

• Coordinating Guest services, including Housekeeping and Maintenance requests

• Providing pleasant and courteous customer service to all Guests and Callers, at all times

WE EXPECT THAT YOU HAVE:

· Previous experience in a hospitality setting is required

· Customer service attitude

· Excellent communication and organizational skills

· Understanding of how travel planning websites operate, like Booking and TripAdvisor

· Fluent English (B2) and Russian (C1) is a must, both written and spoken

· Arabic language will be an advantage

WE OFFER YOU:

• Work visa sponsorship after the successful completion of the probation period
• Fixed salary of 4000 AED per month + bonuses from Upsell and Walk-in
• Housing provided at YOU&CO
• A collaborative and supportive work environment
• A truly unique experience

WE OFFER YOU:

• Work visa sponsorship after the successful completion of the probation period
• Fixed salary of 4000 AED per month + bonuses from Upsell and Walk-in
• Housing provided at YOU&CO
• A collaborative and supportive work environment
• A truly unique experience

Job Type: Full-time
Pay: Fixed monthly salary + performance-based bonuses
Schedule: 2/2 rotating shifts, with the possibility of transitioning to a 5/2 schedule during peak season