Sales Department Manager

About the Company:

Electra Bicycle Company is a dynamic international brand specializing in premium bicycles and accessories, targeting both retail and B2B markets. With a strong presence in the industry, our mission goes beyond mere sales; we are committed to creating exceptional customer experiences and inspiring active lifestyles.

Role Objective:

- Streamline sales processes and optimize operational efficiency.

- Ensure financial targets are met through effective team management and sales growth.

- Develop and implement new strategies and business plans to drive performance.

- Foster sustainable growth and improve overall profitability of the department.

Key Responsibilities

Team Management

- Oversee the daily activities of sales staff and mechanics, ensuring high performance and compliance with company standards.

- Set and prioritize tasks for team members, providing guidance and support for their success.

Inventory and Pricing Control

- Monitor the availability and relevance of price tags and promotional materials in-store.

- Conduct regular checks on inventory levels, ensuring accurate and up-to-date records in the inventory management system.

Customer Service Excellence

- Manage customer flow and respond promptly to issues, ensuring a superior service experience.

- Control service quality through feedback mechanisms and mystery shopping evaluations.

Sales Performance Analysis

- Analyze sales data to assess performance against targets and identify top-selling and slow-moving items.

- Prepare reports detailing sales performance, inventory status, and the effectiveness of marketing campaigns.

Operational Efficiency

- Organize timely replenishment of stock and oversee the processes for receiving and storing products.

- Plan and implement marketing initiatives to boost sales and enhance brand awareness.

New Business Development

- Identify opportunities for opening new sales locations and expanding existing ones.

- Collaborate with mall management and partners (e.g., Virgin, Wolfi's) to enhance business opportunities.

Reporting and Evaluating Team Performance

- Provide insights and evaluations on team effectiveness, including performance reviews and bonuses based on results.

- Maintain a leave management table to track employee time off and ensure adequate staffing levels.

Key Success Metrics (Expected):

- Achievement of sales targets and operational efficiency goals.

- Improvement in customer service levels and satisfaction scores.

- Successful implementation of new strategies enhancing team performance.

Requirements:

- Minimum 5 years of experience in a similar role within retail or sports goods sectors.

- Proven leadership capabilities and experience in managing cross-functional teams.

- Strong analytical skills, with a background in sales performance and financial planning.

- Experience with inventory management systems and operational improvements.

- Excellent communication and negotiation skills.

- Fluent in English (written and spoken).

What We Offer:

- Competitive salary and performance-based bonuses.

- An opportunity to shape and influence the company’s strategic direction.

- Career advancement opportunities within an international company.